Xerox Global Services provide consulting services to help companies worldwide get better results through process innovation. No other company has more experience in making business processes more cost effective and secure. Xerox experts can manage document technology and assets in an office, provide records management and more. All Xerox services use Smarter Document management technologies to achieve measurable results that meet customer objectives.
Xerox Services professionals include consultants and technical experts who identify and assess a clients situation, design and implement solutions and then manage the resulting work processes as required. Xerox helps customers re-engineer business processes, redesign documents, and deliver information more effectively and in doing so, help customers to improve the way they work and maximise on their information technology investment.
The Xerox Global Services, end-to-end service offering includes:
- Determining the organisations current and true cost of ownership.
- Designing the optimal office-print environment.
- Managing the transition to the new environment.
- Assuring the customer that control of the new environment can be managed in the long term.
Xerox Global Services provides outsourcing services for any enterprise.
Services include:
- Services to help companies simplify document-driven processes.
- Services to analyze and improve technology infrastructure in the office management of IT help desks, technology procurement, print/copy centers, in-house document outsourcing and communication services.
- Digital imaging, archiving and indexing to make information easier to find and manage
Offerings also include:
Office Assessment Services
Records Management
Xerox Global Services spans three primary areas: Business Process Services, Office Services and Production Services
Business Process Services
These services are designed to help companies improve document-driven processes to reduce costs, increase productivity and better serve their customers. Xerox consultant’s use proven workflow processes and technologies that can streamline accounting processes such as billing and legal processes such as risk management and compliance. Xerox people can also scan and digitize documents to create secure, accessible and searchable online information archives.
Office Services
These services help companies understand what types of document equipment they require, the best way that equipment should be managed, and how office workers can benefit from this in their daily work. Xerox consultants use real-world insight and proven methodologies to assess a company's environment and processes. They can determine what technology should be retained or removed to make that office and its work processes flow more smoothly and cost less.
Production Services
These services bring Xerox's document management expertise into print operations that produce large printing volumes on a daily basis. Whether it is a commercial print shop printing books or a financial institution printing customer statements, Xerox consultants can provide insight on how to make those operations work more efficiently and how to create the most compelling documents, using colour or personalisation capabilities.
Xerox has decades of experience with digital on demand printing, workflow software, colour and black-and-white publishing, and print operations management. Many of South Africa's leading brands have entrusted their document management processes to Xerox Global Services. A prime example is Edcon, which reported R3.6 million in savings in its first year of a printer consolidation exercise. Another is University of Johannesburg, which has a R20 million-a-year contract with Xerox Global Services. The university’s entire printing environment, which services 33 000 students, is managed by Xerox Global services.
Every aspect of Global Services customer engagement is consulting-led and customer centric, informed by global best practices, a national footprint and commitment to customer service and excellence.
Bytes Document Solutions: XEROX OFFICE GROUP
Since the invention of the plain paper copier, Xerox has transformed the way people work in an office. From the single person office to the departmental workgroup, from the knowledge worker to the graphic designer, Xerox supports every office environment.
The Office Systems Group Division (“OSG”) provides a range of colour and black-and-white multifunction, printer, and copier products. The Xerox range of digital copiers and advanced multifunction systems, which print, copy, scan, fax and email – belong to one of three product families: CopyCentre, WorkCentre and WorkCentre Pro. These products range in speeds from 16 to 90 pages per minute, from singular function to advanced multifunctional devices and with an array of finishing options. The Office Group also offers Xerox Phaser printers. Xerox uses a variety of printing technologies including laser, LED, Emulsion Aggregate Toner and the Xerox exclusive solid ink. Rounding off Xerox offerings are software solutions and services developed to enhance worker productivity. For example CentreWare Web software helps customers effectively manage all network printing devices in their company, regardless of brand, through a web browser. Docushare allows people to share and store online documents.
Xerox office printers, copiers and multifunction systems have earned 146 honours and awards worldwide, from leading IT testing and research organizations including: Buyers Laboratory Inc., Industry Analysts Inc. and Better Buys for Business. The awards are a testament to the four major research and development centres around the world (USA, Canada, Europe, Japan) with an investment of $850 million in R&D annually and 8000 active patents.
The Office System Group supports its market engagement model with the following pillars:
- Business Development
- Channel Management
- Product Management
- Promotion and Public Relations
Distribution channel
The division operates through an extensive network of distributors, dealers, concessionaires and channel partners. There are 11 concessionaires, which manage their own database of clients, 14 dealers, which sell and service their own client base, about 35 distributors, which sell into their reseller channel and distributors in 24 African countries.
The division functions on a clear, concise strategy to ensure a long-term, consistent approach to dealing with their partners. Emphasis is placed on the total business plan of their partners, including sales, coverage, marketing and profitability to ensure that the Office Group remains involved in the partners’ business operations.
Included in this department are a number of key Xerox personnel who service the channel. Their roles are clearly defined and they add value to the partners’ services and offerings.
The main focus is on:
- Driving the leading, best performance and cost effective products into the various channels.
- Energising and assisting our partners, ensuring their growth, sales coverage and effective market engagement.
- Supporting and developing each level of partner to achieve mutual objectives.
The Office Group offers a strong foundation for the Xerox brand by having competitive product offerings, a professional customer-focused team and by being a lean division focused on delivering a competitive partner value proposition.
