Xerox products are rated among the worlds best by independent testing organisations. Since 1980, Xerox and Fuji Xerox have won 25 national quality awards in 20 countries. In the US, Xerox is a two-time winner of the Malcolm Baldrige National Quality Award: for Xerox Business Services in 1997 and for Xerox Business Products and Systems in 1989. Xerox Europe, formerly Rank Xerox, won the first European Quality Award in 1992. Fuji Xerox won the Deming Prize, Japan's highest quality award, in 1980.

Building on Xerox's experience in quality, in 2003 the company began an enterprise-wide effort integrating Six Sigma and lean manufacturing tools and processes into a comprehensive strategy called Xerox Lean Six Sigma. It is a disciplined, data-driven method of reducing waste and variation in processes so they consistently deliver products and services at the quality levels, speeds and prices that customers value - improving Xerox business results.

In South Africa, customer satisfaction levels are monitored monthly by an independent third-party. 400 of the company's 8000 customers are surveyed monthly. Sales, loyalty and service satisfaction levels are measured. 95% is the targeted satisfaction level for all areas being measured. Bytes Document Solutions has a customercentric focus, with a philosophy of, “the customers comes first, second and third.”